Testimonials

Words From Our Clients

Property Loss Adjuster

Melbourne

We have had the pleasure of working with numerous MCS engineers and building consultants for a number of years. Their expertise in cause determination and scoping of damage and repairs is excellent, and we find that they deal with matters in a pragmatic fashion. Importantly, MCS are mindful of the time pressures that we sometimes are subjected to and always issue their reports in a timely fashion.

Home Loss Adjuster

Perth

I would like to say “Thank you” to MCS for their handling of what are always technical claims when an engineer is engaged by an insurer.
Your prompt service by way of acknowledgement of instructions, engineer attending promptly when the customer is available followed by a clear, detailed and concise report shortly afterwards is fantastic!
Your willingness to travel throughout WA and ongoing service with our follow ups with customer queries is also fantastic with your invoicing for time and the like fair and reasonable.
your engineers have been complimented by our customers on a few occasions for being on time, polite and informative when questions are asked by the customer at the property.
We look forward to continuing to work with MCS throughout the new year.

Claims Manager

Sydney

I have worked with MCS for more than 5 years, utilising their suite of services to assist with management of claims in various capacities. I have always found MCS’s approach unique and incredibly valuable in that they take the time to understand what the client’s needs to ensure the best possible expert, report and timely advice is provided. MCS's representatives I have dealt with are always friendly and professional and take the time to understand my needs and requirements as a client. The suite of experts MCS are able to engage and provide combined with the geographical coverage is fantastic, and allows a timely and responsive approach to matters in a wide landscape. MCS and their suite of experts are an invaluable asset to our business and the wider Insurance Industry with their tailored, professional and timely service which they provide.

National Claims Manager

Sydney

MCS were outstanding in their service. They provided prompt attendance and efficient customer service along with clear & concise reporting. This allowed the claim to be progressed well, and given that it has been an extremely upsetting and difficult claim for the customer, this is very much appreciated.

Lawyer

Sydney

We have found MCS to not only provide an outstanding service, but to also provide competitively priced quality reports that contain appropriate content, which assists us in our work.
In our dealings with the MCS team of professional engineers and building consultants nothing has been too much trouble, even when we require a report at short notice. We will continue to support, and recommend, MCS due to the high quality service they have always provided.

Project Manger

Melbourne

I have always found MCS to provide superior service at highly competitive rates. As a Project Manager cost containment is a significant issue and not only are MCS rates of appeal but the timeliness and content of their documents is unsurpassed.

Interior Designer

Wollongong

We are delighted to recommend MCS to our clients and the companies we deal with, particularly architects and builders. Our experience with MCS is always hassle free and nothing is too much trouble.

Claims Team Leader

Adelaide

The service provided by MCS has been impeccable to say the least. The commitment demonstrated from the start is commendable. MCS consistently deliver on their reporting services that allows for a streamlined efficiency. The quality and detail within the reports are astounding, the professionalism of their people and the timeliness of communication assists our team in delivering a result that benefits us and our customers. The focus on customer support and service delivery is one of the key reasons that we engage MCS. Our office can rely on the information and advice provided. MCS is our preferred consultancy firm.

Claims Distribution Manager

Sydney

A sincere thank you to your Engineer and the team at MCS for providing the report so promptly to our business. This will be of great assistance in producing an outcome for this customer.

Private Client

Hobart

As the Principal of a prestigious Boys High School we were happy to have MCS assist us with major maintenance problems on our indoor swimming pool. We have called on MCS several times now and find them to be fast and efficient, as well as thorough. Their solution to our problem saved us a significant amount of money and their fee was very reasonable. Highly recommended.

Senior Loss Adjuster

Darwin

Your Engineer met me on site. I found him to be professional and personable as well as highly knowledgeable. He carried out a thorough investigation and recommended a leak detection test be carried out. He was able to put our customer’s mind at ease; they knew he would find the cause of their damage. Once we had the Leak Detection Test carried out, your Engineer was able to promptly prepare a complete Scope of Works.

Loss Adjuster

Brisbane

I have worked with MCS for just over 18 months now. Their service is far superior to other Engineering and Building Consultancy companies I have used over many years as a Loss Adjuster. Their Reports cut straight to the cause and offer practical and cost-effective solutions.

Building Company MD

Canberra

We often call on MCS Engineers to assist us with design work. They offer practical, helpful advice and economical solutions to our problems.

Project Manager, Local Government

Regional NSW

We needed Dilapidation Reports on 22 homes quite quickly. Once again MCS were able to assist us. Their Dilapidation Reports were professional and comprehensive. The Photographic Schedule assisted greatly; exactly what we needed.

Group Claims Manager

Brisbane

The appointed MCS Building Consultant demonstrated a high level of understanding of the BCA and NCC. He was quickly able to point out where repairs were deficient and why. He was also very familiar with AS3958 and could identify why the floor tiling was defective. Fast and impressive service as always.

Loss Adjuster

Melbourne

We are delighted to recommend MCS to our clients and the companies we deal with, particularly architects and builders. Our experience with MCS is always hassle free and nothing is too much trouble.

Insurance Broker

Brisbane

I requested an urgent priority on an Engineer’s inspection and Report today. An Engineer was assigned, contacted the customer and will be attending tomorrow. This level of service is way above and beyond. The receptionist at MCS (not sure of name) who organised the Engineer was awesome ! Thank you. Customer was really happy with the speedy and professional service.

Director, Interior Design Company

Wollongong

We are always delighted to recommend MCS to our clients and the companies we deal with, particularly Architects and Builders. Our experience with MCS is always hassle free and nothing is too much trouble.

Claims Manager

Hobart

MCS provided a comprehensive review of a desktop request. Their Report was clear and concise, and referenced the Building Code. Great work!

Senior Loss Adjuster

Melbourne

We have had the pleasure of working with numerous MCS Group engineers and building consultants for a number of years. Their expertise in cause determination and scoping of damage and repairs is excellent, and we find that they deal with matters in a pragmatic fashion. Importantly, MCS are mindful of the time pressures that we sometimes are subjected to and always issue their reports in a timely fashion.

Senior Home Assessor

Perth

I would like to say “Thank you” to MCS Group for their handling of what are always technical claims when an Engineer is engaged by an insurer.
Your prompt service by way of acknowledgement of instructions, engineer attending promptly when the customer is available, followed by a clear, detailed and concise report shortly afterwards is fantastic!!
Your willingness to travel throughout WA and ongoing service with our follow ups with customer queries is also fantastic and your invoicing for time and the like is fair and reasonable.

Private Client

Adelaide

Your Engineer was wonderful. He made me feel quickly at ease and I had confidence that he would be able to determine the cause of the damage at my home. He did - in less than one hour. Armed with his report I was able to have my Insurer reopen my claim and it was accepted.

State Claims Manager

Sydney

I have worked with MCS Group for more than 5 years, utilising their suite of services to assist with management of claims in various capacities. I have always found MCS Group’s approach unique and incredibly valuable in that they take the time to understand what the client’s needs to ensure the best possible expert, report and timely advice is provided. MCS Group and representatives I have dealt with are always friendly and professional and take the time to understand my needs and requirements as a client. The variety of experts MCS Group offer, combined with the geographical coverage, is fantastic, and allows a timely and responsive approach to matters in a wide landscape.
MCS Group and their experts are an invaluable asset to our business and the wider Insurance Industry with their tailored, professional and timely service which they provide.

Head of Maintenance, Strata Management Company

North Sydney

MCS is the company I always promote to our Strata Managers. They can be assured of prompt professional advice and considered and economical solutions.

Project Manager, Commercial Fit Out Company

Chatswood

I have always found MCS to provide superior service at highly competitive rates. As a Project Manager, cost containment is a significant issue and not only are MCS rates of appeal but the timeliness and content of their documents is unsurpassed.

National Advisor, Repair Performance

Brisbane

MCS were outstanding in their service. They provided prompt attendance and efficient customer service (to both the insured and us,) along with clear and concise reporting. This allowed the claim to be progressed well, and given that it has been an extremely upsetting and difficult claim for the customer, this was very much appreciated.

Senior Partner, Law Firm

Sydney

We have found MCS to not only provide an outstanding service, but to also provide competitively priced quality reports that contain appropriate content, which assists us in our work.
In our dealings with the MCS team of professional Engineers and Building Consultants, nothing has been too much trouble, even when we require a report at short notice. We will continue to support, and recommend, MCS due to the high-quality service they have always provided.