PROPERTY LOSS ADJUSTER, VIC
“We have had the pleasure of working with numerous MCS Group engineers and building consultants for a number of years. Their expertise in cause determination and scoping of damage and repairs is excellent, and we find that they deal with matters in a pragmatic fashion. Importantly, MCS are mindful of the time pressures that we sometimes are subjected to and always issue their reports in a timely fashion.”
HOME LOSS ADJUSTER, WA
I would like to say “Thank you” to MCS Group for their handling of what are always technical claims when an engineer is engaged by an insurer.
Your prompt service by way of acknowledgement of instructions, engineer attending promptly when the customer is available followed by a clear, detailed and concise report shortly afterwards is fantastic!
Your willingness to travel throughout WA and ongoing service with our follow ups with customer queries is also fantastic with your invoicing for time and the like fair and reasonable.
Joel and John have been complimented by our customers on a few occasions for being on time, polite and informative when questions are asked by the customer at the property.
We look forward to continuing to work with MCS Group throughout the new year.
CLAIMS MANAGER, NSW
I have worked with MCS Group for more than 5 years, utilising their suite of services to assist with management of claims in various capacities. I have always found MCS Group’s approach unique and incredibly valuable in that they take the time to understand what the client’s needs to ensure the best possible expert, report and timely advice is provided. MCS Group and representatives I have dealt with are always friendly and professional and take the time to understand my needs and requirements as a client. The suite of experts MCS Group are able to engage and provide combined with the geographical coverage is fantastic, and allows a timely and responsive approach to matters in a wide landscape. MCS Group and their suite of experts are an invaluable asset to our business and the wider Insurance Industry with their tailored, professional and timely service which they provide.
MCS were outstanding in their service. They provided prompt attendance and efficient customer service along with clear & concise reporting. This allowed the claim to be progressed well, and given that it has been an extremely upsetting and difficult claim for the customer, this is very much appreciated.
We have found MCS to not only provide an outstanding service, but to also provide competitively priced quality reports that contain appropriate content, which assists us in our work.
In our dealings with the MCS team of professional engineers and building consultants nothing has been too much trouble, even when we require a report at short notice. We will continue to support, and recommend, MCS due to the high quality service they have always provided.
PROJECT MANAGER, NSW
I have always found MCS to provide superior service at highly competitive rates. As a Project Manager cost containment is a significant issue and not only are MCS rates of appeal but the timeliness and content of their documents is unsurpassed.
INTERIOR DESIGNER, NSW
We are delighted to recommend MCS to our clients and the companies we deal with, particularly architects and builders. Our experience with MCS is always hassle free and nothing is too much trouble.
CLAIMS TEAM LEADER, NSW
The service provided by MCS Group has been impeccable to say the least. The commitment demonstrated from the start is commendable. MCS Group consistently deliver on their reporting services that allows for a streamlined efficiency. The quality and detail within the reports are astounding, the professionalism of their people and the timeliness of communication assists our team in delivering a result that benefits us and our customers. The focus on customer support and service delivery is one of the key reasons that we engage MCS Group. Our office can rely on the information and advice provided. MCS Group is our preferred consultancy firm.
CLAIMS DISTRIBUTION MANAGER, NSW
A sincere thank you to John and the team at MCS for providing the report so promptly to our business. This will be of great assistance in producing an outcome for this customer.